We have created a database of frequently asked questions and answers for you.
If waiting for a response from our employees is not in line with your expectations, you can find here basic information and answers to questions that we have received through our many years of business.
You can buy travel tickets at the following points of sale:
Tickets purchased online do not need to be printed and it is sufficient to present them to the driver on a mobile phone or tablet.
If you did not receive the ticket purchased via www.promet-makarska.hr by email, please contact [email protected] or phone number 091 612 1011. Be sure to check the spam filter of the e-mail address that you used.
A ticket purchased at www.promet-makarska.hr can be paid with a Mastercard, Maestro or Visa card.
If the passenger loses the ticket in any way, he is obliged to buy a new ticket and it is not possible to get a refund. The passenger must keep the ticket during the entire journey.
A return ticket purchased at the bus station is valid for 30 days, except for special types of tickets where this is indicated. For a return ticket purchased at www.promet-makarska.hr, the return date and time are defined in advance.
Lost or not picked up your luggage? Don’t worry, we’ll help you find it. You can report the loss or damage of luggage to [email protected], where it is mandatory to state the number of the luggage ticket and the invoice number. Applications without presenting the luggage ticket number and invoice will be considered invalid.
You pay for your luggage to the driver when you get on the bus. The driver will issue you a luggage ticket and receipt. You can take two pieces of luggage weighing up to 30 kg/piece on your trip
If you bought the ticket via www.promet-makarska.hr, you can request R1 at [email protected]. To issue an R1 invoice, it is necessary to submit the ticket number, company name, OIB and company address. If you bought a ticket on bus R1, you can request it at [email protected]. To issue an R1 invoice, it is necessary to submit the ticket number, company name, OIB and company address.
If you are not satisfied with our service, in accordance with Article 10 of the Law on Consumer Protection, you can submit a written complaint about the service provided to: Promet Makarska d.o.o., Stjepana Ivičevića 60, 21 300 Makarska, via e-mail: [email protected]
If you buy your ticket via www.promet-makarska.hr, you will receive an attachment with the exact GPS location of the bus station.
Children under the age of 14 can travel accompanied by a parent/legal guardian or with special consent. Children over the age of 14 can travel with the presentation of an identity document. Children are entitled to a discount depending on the route, and the discount will be indicated when purchasing the ticket.
The passenger has the right to exchange the bus ticket purchased at the station for another departure of the same carrier if he approaches the sales counter no later than one hour before the departure of the bus in domestic scheduled transport, and no later than two hours before the departure of the bus in international scheduled transport, in which case he is not entitled to a refund paid money for station service and seat reservation. It is not possible to change the date for a bus ticket purchased online at www.promet-makarska.hr. In the event of a change of travel date, it is necessary to submit a Request for refund of the purchased bus ticket and purchase a new bus ticket.
- in internal scheduled transport no later than 48 hours before the start of the journey (calculated from the start time of the journey indicated on the bus ticket)
- in international scheduled transport no later than 48 hours before the start of the journey (calculated from the start time of the journey indicated on the bus ticket)